Shipping policy
SHIPPING POLICY
Thank you for shopping with RIMYKO. We aim to process and deliver every order as quickly and reliably as possible.
ORDER PROCESSING
Orders are usually processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
ESTIMATED DELIVERY TIMES
Estimated delivery time after processing:
• United States: 5–12 business days
• Canada: 7–15 business days
• United Kingdom: 5–12 business days
• Europe: 5–15 business days
• Other international destinations: 7–20 business days
Delivery times are estimates and may vary due to customs procedures, carrier delays, public holidays, severe weather or other circumstances outside our control.
TRACKING YOUR ORDER
Tracking information may take 2–5 business days to update after shipment. If your tracking has not updated within this period, please contact us at rimykostore@gmail.com.
MULTIPLE PACKAGES
If your order contains multiple products, they may be shipped separately and arrive at different times. You will not be charged any additional shipping fees.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately at rimykostore@gmail.com.
We cannot guarantee that an address can be changed once an order has been processed or shipped. We are not responsible for orders delivered to an incorrectly entered address.
LOST, STOLEN OR DELIVERED PACKAGES
If your tracking shows that the package was delivered but you cannot find it, please check with household members, neighbours and your local delivery carrier first.
We are not responsible for packages that are lost or stolen after being confirmed as delivered by the carrier. However, please contact us and we will do our best to assist you.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes or additional fees charged by the destination country. These charges are the customer’s responsibility unless otherwise stated during checkout.
ORDER DELAYS
Occasional shipping delays may occur due to high demand, customs inspections, carrier disruptions or other circumstances beyond our control. A delayed delivery does not automatically qualify for a refund while the package remains in transit.
CONTACT US
If you have any questions about your order or shipping, contact us at:
Please include your full name and order number so we can assist you as quickly as possible.